Are you ready to rock? Let’s get started!
Below is our general process. If you are familiar with property management processes, you can skip all that content below and jump to our Form Page that we will use to generate your property management agreement.
- Address: Never ever never allow your home address to be the same address as the property we are going to manage. Tenants are clever monkeys and they will find you if they “slip and fall” or if they are about to be tossed on the street for not paying rent. Nothing will get your spouse more wound up than someone pounding on your door during super. The other reason you don’t want your property address the same is that you don’t want tax bills, HOA love letters and other critical pieces of information falling in the hands of your tenants. It is highly recommended that you get a UPS box (not a US Post Box) near your place of work so you can check mail occasionally. By filling out this form and putting “123 Main St Suite #1234” the county and everyone else looking for you will think its a business address. If you put “PO BOX” on that form, the county will kick it back. Make sure you put Suite #….”.
- Access: Yep. We need to get inside. Once we can see the inside, we will be able to better evaluate what your potential rent will be. If your kitchen has formica countertops with cigarette burns, it will get a lot less rent than a kitchen that has been all tricked out.
- Vacant – You can either mail us keys/remotes to our address at 1620 E Sahara (89104) OR you can put them in our deposit box in the back of the building. The code is 1600#. Just put the street name on the keys – not the street number. Once we have the keys, we can get rental suggestions and will put a lockbox on the property. This page goes over our Vacant Property Options.
- Occupied – Generally, tenants move within 3 weeks of looking. Crazy right? If you are moving 4 months from now, you are not going to get much action. About 3 weeks prior to your departure, you are going to want to pick 2 days a week that you are willing to have your property showable. We know you have a life so pick a weekday evening and a Saturday morning that is convenient for you to have the place looking and smelling fresh. Clean and tidy are important. Women will take one sniff and decide at the front door if they are going to keep going. Once you leave, you will put all your keys and all your remotes in the kitchen drawer. You will put just one key in the lockbox as you walk out the door.
- Repairs: We can help you from a simple cleaning to a complete remodel. Your agent will be able to give you some recommendations. Generally, you want to focus on just clean. If your carpet needs replaced, you should switch to tile or laminate flooring or you will be changing it out about every 3rd tenant. If you want to paint, please go with a neutral semi-gloss. DO NOT USE FLAT PAINT or you will be painting it again the next tenant. Don’t bother upgrading your property. Save that for when you are going to sell it. If you do any mechanical repairs, forward those receipts just in case that stuff falls apart and we need to contact that vendor. If you want us to take care of the whole enchilada, we charge a flat $100.
- Pool: We will not manage your property unless a professional takes care of the pool. We don’t care if your tenant has been servicing pools since he was a toddler. All it takes to destroy a pool in Las Vegas is for your tenant to leave for 2 weeks. You can save $10 per month if you pay the pool guy directly. This list has our latest pool vendors.
- Yard Service: If you have grass that is actually growing in the desert you will want a professional to give it that TLC. Waive goodbye to your grass if you really think a tenant will maintain it. If you have the funds, convert your lawn to desert landscaping before your HOA rains love letters on you.
- Water Softeners: Take it out by re-connecting the loop in the garage. These things eventually die and you may as well disable it before your tenant calls us to repair it. Save it for when you sell the house. It’s pretty easy to do but if you don’t have the courage, we can take care of that for you.
- Side Gates: Go get a small combo lock for the latch. The easy thumb combo types – not the dial types. The simplest way to keep zombies out is to lock your gates. They cost about $8 and can save you thousands of dollars.
- HOAs: Most HOAs require a form to be filled out. Contact them and have them email their form to your agent. They will need that along with your property management agreement. This enables us to get love letters before you do.
- Pricing: We don’t care how much you want to rent your property for. HOWEVER, if you go too much over market, your property will sit vacant for a long time and become a target for vandalism. Owners who ask too much initially often regret their decision later. Your agent will recommend a price to move your property within 3 weeks. The speed at which your property gets rented is a function of price. There is no Tijuana dance involved in rentals. Everyone uses the web to find a property and they select a price filter first. If your property is above their price filter, they don’t even see your property.
- Utilities: If you have a pool or anything growing, do not turn power or water off! Obvious right? You are authorized to turn it off 2 days after your new tenants start their lease. We tell tenants to turn on utilities before they move in. If they forget, they will remember once the lights go out. There are 3 different municipalities so here are our procedures:
- Las Vegas: You will be paying sewer and garbage. If you want to increase your rent to cover that, fine with us. You never ever never want tenants responsible for utilities that can put a lien on your house.
- North Las Vegas & Henderson: Unfortunately, these folks combine water with sewer and garbage. Annoying. Since you never want to sign up for paying water, we will have to cross our fingers and pray your tenants pay that utility. If they don’t pay it, and they vacate, you will be on the hook to pay the balance due. Sorry.
- Advertising: Once your agent has sent you comps and after you have signed the property management agreement, you will have the ability to review your property before it goes live. Once it goes live, your property will be seen on every website imaginable including craigslist.
- Dropbox: You will get a link that enables you to see all the files, photos, HOA docs and invoices related to your property. You don’t have to be a rocket scientist to use it. Some of our clever owners will download the dropbox application onto their phone so they can see stuff the minute we put it in there. Isn’t America awesome?
- Contracts / Leases: We do all our stuff electronically. Authentisign will send you an email when you need to sign something. It’s pretty simple and even our most computer handicapped are able to figure it out. You can do stuff by fax but that’s even more painful than mail. We don’t do mail. It kills trees, wastes time and costs money. If you are “old school” and want to do stuff by mail, we can’t help you. You will need an “old school” property management company that will pay you the old school way too. This is the page you will fill out to generate a property management agreement.
- Tenant Placement: This page covers our processes and procedures for finding awesome tenants. It costs us more money to find a bad tenant than it is to find a good one. We are very selective and use a proprietary system that scores tenants to determine their deposit.
- Receiving Money: Your property management agreement will have fields that will ask you for your routing number and account number. If you don’t know what that means or have doubts about your checking account, send us a voided check. We take pride in sending money promptly. If your property is a single family property, you will get your money about 4 days after we get it. If you don’t get money within 10 days of rent due, it means they didn’t pay and our team of tenant tossers will be contacting you on status.
- Sending Money: You guessed it. We don’t accept checks in the mail. You will be sending money via our Quickbooks / Intuit system through your checking account. If this is a show stopper for you, we can recommend you to another property management company.
- Security Deposits: This money is held in a trust account monitored by the real estate division. We get audited every year to make sure we don’t run off to Mexico with security deposits. WHEN your tenant leaves, we will have a full accounting of how that’s distributed. There is a whole chapter on this subject. In summary we attempt to be fair to both parties.